A Robust Revenue Support Network

WorldHotelsTM offers a full suite of state-of-the-art technologies, cost-saving partnerships and support for members to gain a competitive advantage.

Our global distribution network creates seamless connectivity from global channels to Hotel PMS, Internet Booking Engine, Global Call Centers, Travel Agent–GDS and ICE Portal media distribution.

  • Cvent Transient management tools with centralized solicitation & management of RFPs (Consortia, Corporate, and Groups & Meetings) and automated rate loading
  • Cost saving benefits with exclusive vendor agreements globally, including green initiatives and luxury procurement partners
  • eLearning opportunities and quality programs with WorldClass, eCornell, École Hôtelière de Lausanne, Forbes Travel Guide and proprietary onsite training modules
  • Performance & Revenue Optimization (PRO) account management
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Guest Experience Management powered by Medallia

Medallia is the pioneer and market leader in “Experience Management”.  WorldHotels is the first of the luxury independent collections or soft brands to roll out this award-winning platform. 


Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results.

Hotel Employee speaking with guest

Account Management & Dedicated Support

As a single, one-stop central contact, your PRO will help you access the WorldHotels portfolio of services by:

  • Ensuring access to expert market knowledge, analysis and partnership management
  • Introducing and integrating all new WorldHotels services and products to you
  • Personally consulting you on revenue growth opportunities, in line with your objectives, and optimizing your participation with our sales team in the RFP process
  • Engaging with our group sales resources and converting group lead opportunities
  • Helping you to leverage the new WorldHotels loyalty platform, WorldHotels RewardsSM
  • Regularly reviewing all analytics and WorldHotels performance reporting and audits to extend your revenue management team
  • Supporting you and your team on repositioning and growing your brand
  • Helping you to reduce your hotel receivables
  • Sharing of industry best practices and new, innovative opportunities for independent hotels

We Care CleanSM

Hotel Staff cleaning with We Care Clean Standards

Based upon guidance provided by global Health and Safety Organizations, WorldHotels has launched the We Care CleanSM program.

This initiative ensures that member hotels meet the most demanding guest’s health and wellbeing requirements, while maintaining the customer service they expect from our brand. The program addresses five key areas in our hotels: Front Desk and Lobby, Guest Room and Housekeeping, Temporary Breakfast Offerings, Public Amenities, and Hotel Employees and Staff Requirements.

  • Enhanced sanitization procedures in all public and guest areas, leveraging the latest tools, cleaners and technology aimed at eliminating COVID-19.
  • Hand sanitizers, disinfectant wipes, and / or sanitizing stations throughout the hotel for your convenience.
  • Modified food & beverages offerings including à la carte menus, “grab and go” breakfast and contactless in-room dining.
  • Social distancing measures for employees and guests. Meetings and events and recreational facilities (fitness center, pool, etc.) with limited capacity and cleaned on closely monitored schedules.
  • Personal protective equipment utilized by guests & employees.
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WorldHotels