SureStay Hotel Group Reaches Impressive Milestone with 52 Hotels Open and Another 45 in the Pipeline


Phoenix (April 5, 2018)Best Western® Hotels & Resorts today announced that just one and a half years since the launch of its unique franchise model – SureStay Hotel Group – the brand has amassed 52 properties worldwide and boasts a robust pipeline of 45 more. Since making its official debut in fall 2016, SureStay® has served as a welcome alternative for upper-economy/lower-midscale travelers, offering consistent and quality levels of value, comfort and cleanliness. The brand has also garnered significant interest among developers with its competitive fee structure and access to Best Western’s powerhouse brand.

Best Western Hotels & Resorts embarked upon a brand refresh in 2015, spearheading the creation of eight new global brands (totaling eleven brands now, within the portfolio). In that time, the company has continued to experience tremendous growth in both size and scale, as well as penetration in diverse markets globally. This is in part due to Best Western’s creation of innovative, market-leading brands for the hospitality industry, including SureStay Hotel Group, which have delivered impressive results to owners. In a short period of time, SureStay hotels have already seen impressive results. Best Western Rewards® (BWR®) revenue contribution for North America SureStay/SureStay Plus® Hotels is at 36.1% currently, and Best Western’s reservations system, LYNX, has delivered 40.2% of bookings, and total brand contribution is 62.3% YTD (through February 2018).

“On the heels of Best Western’s transformative brand refresh, our brand remains committed to identifying opportunities for growth and evolution that foster the needs of today’s travelers and developers,” said David Kong, President and CEO of Best Western Hotels & Resorts. “SureStay Hotel Group was introduced to provide reliable guest experiences and quality hotel products in the upper- economy/lower-midscale market, and the tremendous results SureStay has realized demonstrates that we’ve achieved exactly what we set out to do.”

The majority of SureStay Hotel Group applicants are seeking to reposition and strengthen their existing hotel assets, often as a result of new ownership or renovations. Best Western conversions also comprise a large portion of SureStay Hotel Group properties. Comprised of three distinctive brands – SureStay Hotel by Best Western (classic economy), SureStay Plus Hotel by Best Western (premium economy) and SureStay Collection® by Best Western (lower-midscale soft brand) – SureStay Hotel Group’s rapid success can be credited to its unique, competitive fee structure and Best Western’s staunch reputation for enhancing the guest travel experience by providing real, consistent value and an industry-leading, return-guest loyalty program. The brand provides an easy path to hoteliers who are committed to providing a superior guest experience but wish to avoid the high investment costs mandated by most brand standards.

“We spent a lot of time listening to the needs of developers as we designed SureStay Hotel Group and what we heard was they wanted fair franchise terms, a decent fee model, and best in class support,” said Ron Pohl, Chief Operations Officer and Senior Vice President of Best Western Hotels & Resorts. “The result is the creation of a brand that has far surpassed our expectations in growth, quality, and scale.”

Properties must maintain a minimum 3.5 TripAdvisor® rating, agree to a satisfaction guarantee and unannounced inspections. The brand’s focus is to: create consumer relevance and confidence through unprecedented quality and care; and produce developer value by offering fair franchise terms, a competitive fee model, best-in-class support and a connection to Best Western’s expansive scale - which is critically important in advancing hotels’ negotiating power and creating advantageous OTA terms.

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About Best Western® Hotels & Resorts:

Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of 4,200 hotels in more than 100 countries and territories worldwide. Best Western offers 11 hotel brands to suit the needs of developers and guests in every market: Best Western®, Best Western Plus®, Best Western Premier®, Vīb®, GLō®, Executive Residency by Best Western®, BW Premier Collection®, and BW Signature CollectionSM by Best Western; as well as its recently launched franchise offerings: SureStay® Hotel by Best Western, SureStay Plus® Hotel by Best Western and SureStay Collection® by Best Western. Now celebrating more than 70 years of hospitality, Best Western provides its hoteliers with global operational, sales and marketing support, and award-winning online and mobile booking capabilities. Best Western continues to set industry records regarding awards and accolades, including 64 percent of the brand’s North American hotels earning a TripAdvisor® Certificate of Excellence award in 2017, Business Travel News® ranking Best Western Plus and Best Western number one in upper-mid-price and mid-price hotel brands, and Best Western receiving seven consecutive Dynatrace® Best of the Web awards for its leading hotel website. Best Western has also won nine consecutive AAA®/CAA® Lodging Partner of the Year awards, recognizing the brand’s commitment to providing exceptional service and great value to AAA/CAA’s nearly 58 million members in the U.S. and Canada. Best Western-branded hotels were top ranked in J.D. Power’s 2017 North America Hotel Guest Satisfaction Index Study – ranking first in breakfast (food and beverage category) for midscale; and second in overall guest satisfaction. Over 32 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. Best Western’s partnerships with AAA/CAA and Harley-Davidson® provide travelers with exciting ways to interact with the brand. Through its partnership with Google® Street View, Best Western is the first major company of its size and scale to launch a virtual reality experience for customers, setting a new industry standard and reinventing how guests view hotels. 

† All Best Western and SureStay-branded hotels are independently owned and operated.