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posted May 24, 2012
The Aria is a lovely well managed resort. We were blessed with a two bedroom suite with two and a half bathroom, two jacuzzi tubes, two steam showers, full dining room, living room. It is just plain WOW. There are so many bells and whistles to mention. When a little problem existed it was fixed post haste. Room service was excellent. Housekeeping was excellent. There was nothing that wasn't well managed and outstanding. The resort hotel restaurants were all noteworthy and excellent. We tried them all.
posted May 24, 2012
I dream that I can go back to the Aria! I appreciate fine things such as great food, wine, theater, music, art. The Aria is eye candy for me. No detail was spared on this property. The shapes, the colors, the walls, the floors. The rooms are beautiful, comfortable and very clean. I didn't say it was cheap but the cost hardly reflects what was spent on creating this property. I find this particular hotel a treat in every way.
posted May 24, 2012
hotel is pretty, nice, modern, etc etc etc BUT the wait to check in was unreal. one hour in line to check in has never happened. i complained to the lady walking around all of us in line with her clip board. nothing. there was a group of three employees standing behind the desk not doing anything and i asked them to get more people to check more people in. nothing. i don't know how a hotel with that many rooms can keep people comming back by doing that. they didnt even offer us water while we were standing there. nothing. This hotel is not cheap and I expect the best. I didn't get it and no one does anything. no one. Also, when your room gets cleaned it doesn't get new items. they take the shampoo, lotion, soap,etc and don't replace it and you get less towels which i thought was odd. if i used 4 then put all 4 back. side note to the aria... when you conctact me to verify this story, i checked in on 5/21 and out today 5/23 room 14040. I'm the lady who complained to EVERY employee i could find in the lobby. I know u remember :-)
posted May 23, 2012
Aria is a nice hotel and has been billed as one of the most eco-friendly hotels in the world, which I expect to be true. Our room was very comfortable and had all kinds of cool features such as remote operated curtains etc. The staff was very nice and we appreciated the prompt and efficient valet parking (which was without charge - great). There are excellent, albeit expensive restaurants, but the food is very good. So far, we're aiming for an excellent review. I was annoyed, however, by the addition of a $25 per day mandatory "resort fee" in addition to the advertised rate. Folks, the kind of things in the "resort fee" should be included in the rate. The "resort fee" includes, whether you use them or not, (a) internet use [really? It doesn't cost the hotel even a tiny fraction of that as we spent only a few minutes a day on line, and, anyway, it should be included for a hotel of this quality]; (b) local calls [hmm, how many people staying at a nice hotel don't already own a cell phone, or, for that matter, how many people period staying in Las Vegas don't already have a cell phone and, in any case, why does a local call cost $25?]; and (c) printing of your airline boarding pass [news flash: I only need one of those, not one every day, and I don't need to print it as I just need to download it to my smartphone]. So, you say, what about the newspaper or other amenities delivered to your room as you would expect for a "resort"? Got me: there were none. Oh, by the way, if you even bump something in the mini bar they will charge you for it. Laundry service for a shirt was $12, or roughly 10 times what it would cost me at home. Aria is attached to an upscale mall that struck me as rather stark, and not as fun as that attached to the somewhat outlandish Caesar's Palace about a half mile away. There is no coffee maker in the room or, as far as I could determine, any free coffee in the lobby. Instead, there are coffee/breakfast places downstairs. Coffee was about $3.95. Three of us had a basic largely uncooked breakfast (i.e. bagels, muffins, etc.) with coffee and the cost was about $45. I was downstairs between the coffee shop and the casino at around 6:30 a.m. and it was fun to see the "changing of the guard" between those who had stayed up all night and those who were getting up in the morning for another day of fun. In all: an excellent hotel, but add $25 a day (plus associated taxes) and whatever you need for morning coffee to whatever price they charge you. Unfortunately, some of the hotels under the same owners (MGM, I believe) have the same practices, so buyer beware.
posted May 23, 2012
the common areas are clean. its a nice modern feeling hotel and smells amazing...they are pumping some sort of vanilla smell through out the whole resort. but there are many things that are just ok and some actually bad things Good- bed, auto blackout drapes, common areas are very nice Just Ok - customer service, other geusts (this place attracts a louder more obnoxious crowd) Bad- clenliness of the room is TERRIBLE, food at all 4 resturants we ate at where awful, the hotel rooms and halls are really beat up. the hotel is fairly new but looks to be atleast 10yrs old with how beat up everything is. Housekeeping in general sucks! i was originally booked at the MO but changed to have a more livley experince...should have know better. i would NOT stay here again!
