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posted May 23, 2012
My wife and I stayed six nights in a Garden Room in late May 2012.We are in our early seventies so the location is superb. The room was quiet, spacious and the bed and pillows very comfortable. Free internet usage in the room was fantastic as it allowed us to stay in touch with home on a regular basis (no high mobile phone bills) and to better plan our tourist activities. We stayed in a Garden Room on Level 9 on our last trip in 2009 and were extremely impressed by the panoramic view over Kensington Gardens. However, to our disappointment, this time we were allocated a room on Level 1. Level 1 is below the tree line and therefore, the view was mainly restricted to the trees on the boundary of the adjacent Kensington Gardens. Having booked nine months prior, we did have an expectation of being allocated a room on a higher Level. Our thanks to the Trainee Receptionist, Natalie, who did make her best efforts to secure a room on a higher Level for us, but to no avail.
posted May 22, 2012
We thoroughly enjoyed our stay in this hotel - it was conveniently located in Hyde Park - right next to Kensington Palace and near a tube station, restaurants and shopping. The room was very modern with an excellent king size bed. The breakfast was amazing.
posted May 16, 2012
Stayed here for 6 nights in April. Did my booking through Expedia.com.au and got a reasonable deal for a top hotel in London. Deal came with no extras so breakfast and wifi not included. When you add over 20 pounds for fairly average buffet breakfast and 20 pounds per day wifi charge and it doesnt seem so reasonable. You can solve the breakfast issue by walking across the road to Giraffe which is a great little cafe with friendly service and good food or even cheaper is down at Whole Foods market for coffee, juice, bacon and eggs, etc. for under 10 pounds. Wifi charge is outrageous these days and that really has to move with the times and be offered for free. The room was quite small but functional. Beds, cleaning and amenities as you would expect. The gym is separate from the hotel, down in the basement and accessed by a lift from outside the hotel. Its VERY average unless you go into the personal training room which i think requires membership or a charge - it wasnt offered. The gym equipment is very limited and steam and dry sauna was small - showers, changerooms need a makeover. The concierge were great and gave great advice on transport options, restaurants, laundry and held/delivered parcels. Well done boys! I love the location on High St. Kensington. Bus stops outside in both directions and tube is a short walk. You are at the end of the shopping strip so away from the crowds. If you are lucky to enjoy the views over Kensington Gardens and Hyde Park back to the city you will agree they are spectacular. I had a function in the Chinese restaurant on top floor which i imagine is expensive but WOW the views! Food was pretty good too. i travelled on business so price less of an issue but if it was coming out of my own pocket i would say it was on the expensive side for what you got when you include breakfast and wifi. But hey, thats London! where do you find decent quality close to the city all inclusive for 200-250 pounds. Maybe time to adjust the price expectations.
posted May 14, 2012
This hotel is pure calmness destination in London. Within a walking distance from almost everything...High Street Kensington station, Albert Hall, National Museum and of course the beautiful Hyde Park. The room that facing the Hyde park are second to none. The hotel has a Spa. Make sure you try the 10th floor authentic Chinese Restaurant called Min Jiang.
posted May 13, 2012
Great Hotel, for London and the staff are great. If I had to make one criticism , the staff in the restaurant and bar could be a bit more attentive but other than that it was great.,
