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Service |
posted May 7, 2012
We stayed for a long weekend, arriving on a Thursday evening. There was always plenty of car parking available only a few yards from the entrance. The staff, very welcoming, looked good in their uniforms, and gave us all the information we needed about the hotel and its facilities. The room was large, with a huge bed (actually 2 smaller beds pushed together), but very comfortable. There was plenty of storage space. Tea and coffee making facilities were available. There was a balcony with a table and 2 chairs, which we could have used if the weather had been better. The bathroom appeared to be recently refurbished and was spotless. Wifi worked fine. Breakfast was really impressive - a really large room with lots of tables and chairs, so it never seemed crowded. A huge selection of cereals and both hot and cold foods served buffet style. The staff were very attentive, bringing drinks very quickly and clearing used plates immediately. The swimming pool and spa were available indoors - we didn't use other options such as gym, sauna, relaxation room, but they were available. Also available were massages, hairdressers. There was an a la carte restaurant with a good range of selections (15% discount if you arrived before 7pm). There was also a selection of bar meals available in the bar, which were good value. Outside were 3 tennis courts and a crazy golf course, which wew didn't use because the weather was rainy for much of our stay. There was also a golf course.
posted May 1, 2012
This is a very good hotel. The food was outstanding and the facilities excellent. The grounds, lake and golf course are beautiful. The staff go out of their way to help you and everything runs smoothly. The only reason I have not graded this excellent is that the duvet was very thin and I was cold in bed. We would definitely return.
posted April 28, 2012
I spent two nights in the hotel. I would rate it as good rather than excellent. It is a friendly and well run hotel with prompt service and pretty reasonable prices for the area. A couple of niggles - the wi-fi was intermittent in my room of the 2nd floor, my room was very hot and I couldn't find a way of cooling it down and the tea tray was sparse. Walls are quite thin so I was treated to some midnight sneezing and coughing from my neighbour that sounded as though it was 2 feet from my head. Gave me quite a fright I can tell you to be woken by an earth shaking sneeze just after I had got to sleep. That said the breakfast was excellent and extensive and the spar facilities good too. Clean, comfortable and friendly. It would not take much for it to hit the excellent category across the board.
posted April 27, 2012
We stayed here for three nights.Reception on arrival was excellent and friendly.The room was spacious overlooking a children's playground and the all weather tennis courts. The room was spacious with a large double bed,plenty of storage and a refurbished en suite bathroom.This is a very well run hotel,breakfast service was one of the best I've seen anywhere,staff have clearly defined roles and are reallly efficient.The breakfast buffet was plentiful and the cooked food was really tasty. Which is strange because the evening meals weren't.The menu was what you could call international,I think Guernsey was mentioned once on the menu.And that's an issue.You do expect locally sourced food. The menu doesn't change-there is no nightly special.We didn't eat in the main restaurant because it has absolutely no character at all.It must double as a balllrooom as it has its own glitterball.We ate in the bar twice and on the final night we discovered the Renoir cafe.This happened by accident as the bar was full as the hotel was staging a wrestling event. The Renoir is the best public room in the hotel but only seems to open intermittently. There is so much to be positive about but yet the hotel lacks indivduality-it's built for the conference and wedding business mainly so as a couple you feeel you are just a filler in to increase occupancy rates.This was summed up on our last night by a duty manager who asked if we were resident-there is no sense in which you feel that the management wants to get to know you and encourage repeat business. A Guernsey resident summed this hotel up as being tired and some parts are-the leisure pool area is not just tired, it's completely exhausted. The hotel is refurbishing and repainting-the work started in the corridor outside our room at 7.30 am! Overall I wish the hotel well in what it's trying to do to the fabric of the building,I just wish it could try a bit harder to make the indivdual guest feel more valued and make the experience more specifically Guernsey.
posted April 25, 2012
Spent five nights at this excellent hotel, one of the best we have ever stayed in. Great room with balcony overlooking lake, sun streaming in during afternoon, very comfy bed, all hotel spotless. Staff all extremely helpful and the admin very efficient. As we arrived a member of staff rushed out with a luggage trolley, another member insisted on helping when we left. Food was good and as we were a party of 21 we chose the the night before and each persons choice was on a card in front of us so not only could we know what we had chosed it was easy for staff to put the right dish down without having to keep shouting out. The breakfasts were magnificent so much choice. We managed a couple of swims in the pool that was at a good temperature and not overwhelmed with chlorine or chemicals, so often found in indoor pools. Thank you to management and staff for this excellent hotel, would be very happy to return and recommend to others
